Dear CallTower Customer,
Please be advised that maintenance will be performed on the CallTower Network on Thursday, November 19th, from 11:00 PM until Friday, November 20th, at 2:00 AM. EDT.
Due to the redundant nature of our network no impact to services is expected. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.
We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your CallTower Support Team
Regards,
CallTower Support
Dear CallTower Customer,
Please be advised that maintenance will be performed on the CallTower Network on Thursday, November 12th, from 11:00 PM until Friday, November 13th, at 2:00 AM.
Due to the redundant nature of our network no impact to services is expected. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.
We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your CallTower Support Team.
Regards,
CallTower Support
Dear CallTower Customer,
Please be advised that maintenance will be performed on the CallTower Network on Thursday, November 5th, from 11:00 PM until Friday, November 6th, at 2:00 AM EDT.
Due to the redundant nature of our network no impact to services is expected. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.
We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your CallTower Support
Regards,
CallTower Support
Valued Customer,
Please be advised that in the coming weeks, we will be updating Grandstream ATA configurations to improve security on the CallTower network. The first round of updates will be performed on Tuesday, November 3rd, from 11:00 PM until Wednesday, November 4th, at 3:00 AM EDT.
Affected customers will be notified from our other notification channel, notify@notify.gomomentum.com.
During these maintenances most customers will not see any impact to services. However, some devices may fail the network’s new validation tests and require manual validation by our support team. If your Grandstream device does not register after this maintenance, please contact us. Have the device’s MAC address and associated telephone number ready so our support team can assist you.
Thank you,
CallTower Support.
This maintenance window has closed. If you are experiencing trouble with your Momentum services, please contact your support team with details.
Dear Momentum Customer,
Please be advised that maintenance will be performed on the Momentum Telecom Network on Tuesday, November 3rd, from 11:00 PM until Wednesday, November 4th, at 12:00 AM EDT.
Due to the redundant nature of our network no impact to services is expected. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.
We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.
Regards,
Momentum Support
This maintenance window has closed. If you are experiencing trouble with your Momentum services, please contact your support team with details.
Valued Customer,
Please be advised that our Call Analytics Portal is currently experiencing a service impairment. Our vendor is actively investigating the issue and working to identify the cause and restore service. We understand that this service is important to your business and appreciate your patience as this is resolved.
Regards,
CallTower Support
Dear Valued Customer,
Please be advised that we are aware the Call Analytics Portal is currently unavailable again this morning. We have escalated the issue with our vendor and they are actively working to identify the cause and restore service. We understand that this service is important to your business and appreciate your patience as this is resolved.
Regards,
CallTower Support
Dear Valued Customer,
Please be advised that the Call Analytics Portal has been restored and is functioning at this time. While we believe the root cause has been determined, we are continuing to work with our Vendor to investigate the issue and ensure the service remains stable.
Thank you for your patience as we work through this issue. If you are still experiencing trouble with your Call Analytics Portal, please contact your support team with details.
Regards,
CallTower Support
Dear Momentum Customer,
Please be advised that maintenance will be performed on the Momentum Telecom Network on Tuesday, October 27th, from 11:00 PM until Wednesday, October 28th, at 3:00 AM EDT.
Due to the redundant nature of our network no impact to services is expected. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.
We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.
Regards,
Momentum Support
This maintenance window has closed. If you are experiencing trouble with your Momentum services, please contact your support team with details.
Dear Momentum Customer,
Please be advised that maintenance will be performed on the Momentum Telecom Network on Tuesday, October 27th, from 12:00 AM until Tuesday, October 27th, at 5:00 AM EDT.
During this maintenance window the BBX service will be unavailable for up to 120 minutes as work is completed.
We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team .
Regards,
Momentum Support
This maintenance window has closed. If you are experiencing trouble with your Momentum services, please contact your support team with details.
Dear Momentum Customer,
Please be advised that maintenance will be performed on the Momentum Telecom Network on Tuesday, October 20th, from 11:00 PM until Wednesday, October 21st, at 3:00 AM EDT.
Due to the redundant nature of our network no impact to services is expected. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.
We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.
Regards,
Momentum Support
This maintenance window has closed. If you are experiencing trouble with your Momentum services, please contact your support team with details.
Dear Momentum Customer,
Please be advised that maintenance will be performed on the Momentum Telecom Network on Tuesday, October 20th, from 11:00 PM until Wednesday, October 21st, at 3:00 AM EDT.
During this maintenance there is a possibility of extended post dial delay and devices utilizing TCP may momentarily lose connection and reregister. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.
We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your
Momentum Support Team.
Regards,
Momentum Support
This maintenance window has closed. If you are experiencing trouble with your Momentum services, please contact your support team with details.