October 29, 10:11am

Valued Customer, 

Please be advised that our Call Analytics Portal is currently experiencing a service impairment. Our vendor is actively investigating the issue and working to identify the cause and restore service.  We understand that this service is important to your business and appreciate your patience as this is resolved.

 Regards,

CallTower Support

October 30, 8:49am

Dear Valued Customer, 

Please be advised that we are aware the Call Analytics Portal is currently unavailable again this morning. We have escalated the issue with our vendor and they are actively working to identify the cause and restore service. We understand that this service is important to your business and appreciate your patience as this is resolved.

Regards,

CallTower Support

October 30, 10:48am

Dear Valued Customer, 

Please be advised that the Call Analytics Portal has been restored and is functioning at this time. While we believe the root cause has been determined, we are continuing to work with our Vendor to investigate the issue and ensure the service remains stable.

Thank you for your patience as we work through this issue. If you are still experiencing trouble with your Call Analytics Portal, please contact your support team with details. 

Regards,

CallTower Support